Even where organizational climate is supportive of new Business Process and/or Technology Solution implementation, immediately after Solution is put in practice ("Go-live") drop in performance is observed. This drop persists for some time before performance is back to original. Even beyond this point, the time by and rate at which organization achieves stated benefits of solution often fall short of expectations.
It is crucial to think about this phenomenon because it not only highlights delay in achieving returns on Solution investment but also brings to light the mostly hidden and difficult to pre-estimate cost of Solution Delivery due to drop in performance.
In order to tackle this phenomenon it is necessary to take holistic view beyond organizational change management. Each milestone or project phase leading up to Go-live influences this behavior. More specifically compromises in Quality of work done in each of these phases directly contribute to this cost.
At SIA Services, we leverage broad & deep array of Business Process knowledge and experience with wide range of Technology Solution delivery for multiple organizations to ensure Value in Solution Lifecycle Management for our Customers.